Insurance Dashboards

Insurance Industry Dashbaords. Insurance Metrics and KPIs.
Like the financial services sector, the insurance sector is strictly controlled by regulatory guidelines. Exposure to risk and the demand for innovative customer service may be more prominent in this sector than in any other. All levels of management benefit from accurate, up-to-date, graphic information that can help them quickly detect potential problems or opportunities.

Round-the-clock visibility important indicators

The world's most profitable financial companies operate a performance-driven culture. With a KPI Dashboard executives can effectively consolidate sales, risk, debt, and equity metrics. Managers can monitor their sales, receivables, client risk profiles, new customers, and churn. KPI Dashboards are available to for every department and at every level.

Real time operational KPIs

KPI Dashboards make it easy to monitor performance with elegant, graphic presentations that are available as a sidebar on employee desktops, in the boardroom, or on your mobile tablet or smartphone. Real-time metrics available at all times

Net income ratio

How effective is your company at generating profit on each dollar of earned premium? This graphic will show you how well you are doing, and may lead you to make important strategic adjustments.

Audience: Brokers, Managers, Executives
Calculation: Net Income / Earned Premium

Policy sales growth

Like looking at a speedometer, this graphic lets you understand at a glance how fast you are growing. You can benefit from this KPI Dashboard information for asset allocation and staffing requirements as well as for other strategic action.

Audience: Executives, Brokers
Calculation: (Current period sales revenue - Previous period sales revenue) / Previous period sales revenue

Sales growth percentage

Want to know your renewal and retention rates? One glance at this KPI Dashboard graphic and you will know immediately, not just the rate, but also see it compared to historical data.

Audience: Brokers, Managers, Executives
Calculation: Renewals / Policies Sold

Claims ratio

Insurance fraud is a reality. This KPI Dashboard graphic could help you detect when someone is trying to defraud you. You will be instantly aware when your KPIs indicate an unusual spike in claims versus premiums, alerting you in time to avoid potential losses.

Audience: Brokers, Managers, Executives
Calculation: Total Claims per Period / Total Earned Premiums per Period

Quotas vs production

Your business is built on agent productivity. With a real-time, data-driven KPI Dashboard you can quickly and easily monitor agent performance. You can congratulate where appropriate and encourage where necessary, before the month is over. It's not just about having the data. It's about being able to do something with it in a timely manner.

Audience: Executives, Brokers
Calculation: (Total $ Quoted Business / Total Revenue)

Average settlement time

Average time to settle a claim may be more important to your customer than to you. That is, until it takes too long to settle a claim and you lose that customer. Use this KPI Dashboard information to make certain your team is satisfying your customers by settling their claims as quickly as possible.

Audience: Brokers, Managers, Executives
Calculation: Total Number of Days taken to settle all claims (in each insurance claim category) / Total Claims

Customer satisfaction

One of the hardest things to measure is customer satisfaction. It is often too subjective to adequately measure and it takes too long to gather the information in time to use it effectively. This graphic can keep real-time customer satisfaction details visible to your entire team.

Audience: Brokers, Managers, Executives
Sample Question: How satisfied are you with the service provided?

Sales per broker

With a KPI Dashboard comparison of sales by broker, you will be able to better understand where you need to focus your attention to improve your business. You will also be able to see cycles and patterns that affect one or all of your brokers.

Audience: Executives, Brokers
Calculation: Rank top 3/10/25 brokers by sales revenue per policy type

Average cost per claim

The reality is that you can probably expect the average cost per claim to increase over time. Being able to monitor the indicators in real-time allows you to make the necessary adjustments to ensure your continuing profitability.

Audience: Brokers, Managers, Executives
Calculation: Total Cost of Claims per Month / Number of Claims

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